NETBALLPASS Terms and Conditions

1. Application

By using our site at (Website), creating an account or subscribing to our services and content, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Website or our services.

2. Who we are and how to contact us is a site operated by International Netball Federation Ltd, trading as World Netball ("We"). International Netball Federation Limited is registered in England and Wales under company number 13027095 and has its registered office Suite 6.02, Floor 6, Tomorrow, Media City UK, Salford .

To contact us, please use the form at or write to us at the address above.

Some of the content and services on this site are provided by Netball New Zealand, Netball Australia and England Netball(the “National Partners”) and by agreeing to these terms of use, you acknowledge that although World Netball shall be your initial point of contact in respect to NetballPass, World Netball delegates certain operations and services to the National Partners and your personal data will be shared with National Partners as set out in our Privacy Policy which is available at

3. Your responsibilities

All visitors to our Website and subscribers to our services must:

  • follow our reasonable instructions and directions about using our Website and associated services, and only use the Website and services for lawful purposes;
  • not interfere with our or anyone else's IT or communications systems, or use of our Website or associated services; and
  • comply with all applicable laws and not breach our or anyone else's rights.

4. Your account

If you create an account with us, you agree to keep it secure, for example by keeping your username and account passwords secret or sharing your details with another person. You should also make sure that you keep your account information updated, as we will use this information to contact you if we need to.

If you think someone has had access to your account without permission, please tell us straight away.

We have the right to disable your account if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone knows your user details, you must promptly change your password on your account.

Some content and services available on the site may be only be available to, and intended for use by, individuals located in certain countries or territories (Permitted Territory). Where such restrictions exist, by accessing, such content and services, you warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of the related content and services.

5. Subscribing to our services

You can subscribe by filling out the form on our Website.

Any fees that apply will depend on the content that you are subscribing to and how long your subscription is for. We will tell you what fees apply at the time you subscribe, and you will need to provide valid payment details. You may be entitled to a limited free trial period at the start of your subscription, but you will still need to provide payment information at the time you sign up. Fees are payable in advance, at the time you subscribe.

If you are based in the UK and you change your mind about a subscription you must let us know no later than 14 days after the day we confirm we have accepted your order (you can’t change your mind about digital content once we have started providing it). If you are based in another country where additional consumer rights apply then we agree to honour those rights to the extent they are applicable to the subscription you purchased.

We may cancel your subscription at any time by written notice to you. Whilst we will endeavour not to do so, this may be necessary because the content is no longer available (for example, a match is cancelled or for technical difficulties). If we cancel the subscription without cause then we will provide a refund in respect to services that haven’t been provided.

We may also immediately cancel your subscription, or immediately suspend your account or access to any service (without limiting our other rights) if:

  • it is reasonably necessary for operational, technical or security reasons;
  • we have reasonable grounds to believe that you are in breach of these Terms or your account is being used fraudulently or to break the law; or
  • there is an issue with your payment .

6. Refunds

Generally, fees are non-refundable. However:

  • if we cancel your subscription without cause part-way through a subscription period that you have already paid for we will provide you with you with a pro-rata refund for any unused portion of your subscription that remains at the time of cancellation; or
  • you exercise your right to cancel under clause 5 within the available time period then we will provide a full refund.

If you would like to claim a refund, please contact us using the contact details provided above.

7. Content and Intellectual Property

All intellectual property and other rights included in the Website and associated services, and any content provided via the Website, is owned by us or our licensors. That content is protected by copyright laws and treaties around the world. All such rights are reserved.

Provided that you comply with these Terms and other applicable laws, we grant you a limited licence to browse areas and content that is freely available on our Website, and to access and use any services that you subscribe to and associated content (in the manner that those services and content are provided to you), for your own personal non-commercial purposes only. We do not grant you any other licence. You must not, and you must not attempt or assist, authorise, enable or permit anyone else, to:

  • access any of our services or content without permission;
  • copy, adapt, play or show in public, or communicate to the public, any part of our Website, services or content;
  • otherwise redistribute, resupply, retransmit, reverse-engineer, decode, decompile, reformat or interfere with any part of our Website, services or content; or
  • remove, circumvent, or interfere with any of the copyright notices or attributions, content protection, rights management, encryption or security technologies used in relation to our Website, services or content.

The content is limited to one concurrent play.

8. No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790) and any equivalent national laws that may be applicable.

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

9. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

10. Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact us using the form at

11. Indemnity

By agreeing to these Terms, you agree to indemnify and hold harmless World Netball, its affiliates, employees and agents against any and all claims, suits, actions, liabilities, costs and expenses arising out of a breach by you or any user of your account of these Terms or arising out of a breach of your obligations under these Terms, unless your breach is directly caused by World Netball’s own breach of the Terms.

12. Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. How to complain

We try to make sure that our Website and services give a great user experience. But we cannot promise that they will always be available or error free, or that defects will always be corrected, especially because we rely on the internet, and other third-party networks and services. If you notice a fault with the Website or a service, please let us know, and we'll see what we can do about it.

If you become aware of any material that is illegal or offensive, please contact us immediately.

If you wish to make a complaint, please contact us using the contact details provided above.

Please note that we will pass on your complaint to the relevant National Partner where applicable in accordance with our Privacy Policy.

14. Which country's laws apply to any disputes?

Your use of our Website will be governed by and construed in accordance with the laws of England and Wales. Any claims shall be dealt with in the English courts. To the extent permitted by applicable laws applying to your country you may also be able to bring claims against us in the courts of your home country.

15. Our trade marks are protected

You are not permitted to use ‘NetballPass’, ‘World Netball’ or any of our trade names or logos without our approval (or any of the National Partners trade names and logos without their approval).

16. We may make changes

We may update and change our Website, services, content, the price of our services and/or these Terms from time to time to reflect changes to our products, our users’ needs and our business priorities. We will give affected subscribers notice in advance of any major change we make to any of our paid services, where we think the change may have a negative impact on a significant portion of affected subscribers (Major Change).

We may not give notice of changes that happen in the ordinary course of things, such as changes to our content, changes that don't affect paid subscriptions/services, or changes that we think will have a neutral or positive impact on affected subscribers. Where we notify you of changes, we may do so by emailing you and/or publishing the change on our Website. If you are unhappy with any Major Change we have made, you may choose to cancel your subscription.

17. Transferring the contract and rights under the contract

We may transfer our contract with you so that a different organisation is responsible for supplying your subscription. We will contact you to let you know if we plan to do this. You can only transfer your contract with us to someone else if we agree to this.

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.