This privacy policy gives you information about how the International Netball Federation Ltd, (trading as World Netball), collects and uses your personal data through your use of NetballPass, including any data you may provide when you register with us, sign up to our newsletter or subscribe to our services. 

Some of the content and services available on NetballPass are provided by Netball New Zealand, Netball Australia and England Netball(the National Partners).  Though World Netball shall be your initial point of contact in respect to NetballPass, World Netball delegates certain operations and services to the National Partners and your personal data will be shared with National Partners as set out in this Privacy Policy.

The National Partners’ Privacy Policies can be found at the links below:

1. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username, title, and date of birth.
  • Contact Data includes address, email address and telephone numbers.
  • Transaction Data includes details about products and services you have purchased from us. Please note that Financial Data is processed directly by our third party providers and not by World Netball. 
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you interact with and use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

2. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Your interactions with us. You may give us your personal data by filling in online forms, creating an account with us, subscribing to our services, requesting marketing to be sent to you, giving us feedback or otherwise corresponding with us by post, phone, email or social media. 
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. 
  • Technical Data is collected from analytics providers such as Google and advertising networks based inside and outside the UK.
  • Contact, Financial and Transaction Data is also collected from providers of technical, payment and delivery services such as StreamViral (and their payment provider Stripe).

3. How we use your personal data

3.1 Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

  • Consent: Some processing is carried out with your consent, for example:
    • where you have opted in to receiving marketing communications (and haven’t subsequently opted out), including marketing communications sent by National Partners; and
    • to send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data.
  • Contract: Some processing is carried out to perform our contractual obligations to you, for example:
    • to provide you with the content or services for which you have subscribed;
    • to share your personal data with National Partners and third party providers who require your details to provide you with content and services;
    • to register you as a new customer; 
    • to notify you of changes to our terms or privacy policy; and 
    • to deal with your requests, complaints and queries and to share your data with National Partners where they are responsible for dealing with the correspondence on World Netball’s behalf.
  • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our and third party legitimate interests, for example to detect and prevent misuse of our services and website, and to enable us to give you the best and most secure customer experience, where these interests do not override your interests or fundamental rights and freedoms. For example:
    • to check your location to ensure that we (and our National Partners) comply with any territorial licensing restrictions; 
    • to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); 
    • to deliver relevant website content and online advertisements to you (except where it is appropriate to rely on your consent) and measure or understand the effectiveness of the advertising we serve to you; 
    • to use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing; and
    • to enable you to partake in a prize draw, competition or complete a survey.
  • Legal obligation: We may use your personal data where required by law. For example, to maintain appropriate accounting records and to assist competent authorities. 

3.2 Direct marketing

During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from NetballPass, World Netball and National Partners. 

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view as to which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

3.3 Third-party direct marketing

We will get your express consent before we share your personal data with any third party (including National Partners) for their own direct marketing purposes.

3.4 Opting out of marketing

You can ask us (or National Partners) to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us or the National Partners in the contact details set out above or in the National Partner’s privacy policy.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to your subscription, updates to our terms and conditions or to confirm that your contact details are correct.

3.5 Cookies

Our websites uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites.

3.6 Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out above.

  • Netball New Zealand, Netball Australia and England Netball (the National Partners) who provide content, deal with customer correspondence in respect to their content and who will serve you with direct marketing with your consent. 
  • Stream Viral who administer our subscription service and provide a platform for streaming content. 
  • Other third party providers such as hosting services and organisations providing services in respect to direct marketing.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. 

4. International transfers

For the reasons above, we share your personal data with the National Partners. This will involve transferring your data outside the UK to New Zealand and Australia. 

Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that we use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement. To obtain a copy of these contractual safeguards, please contact us using the details above.

5. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

We keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

We may retain information relating to direct marketing after you unsubscribe in order to operate a suppression list.

In some circumstances you can ask us to delete your data: see paragraph 8 below for further information.

6. Your legal rights

You have a number of rights under data protection laws in relation to your personal data:

  • to obtain access to, and copies of, the personal data that we hold about you;
  • to require us to correct the personal data we hold about you if it is incorrect;
  • to require us to erase your personal data in certain circumstances;
  • to require us to restrict our data processing activities in certain circumstances (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal);
  • to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for transmitting that personal data to another data controller;
  • to object, on grounds relating to your situation, to any of our processing activities where you feel this has a disproportionate impact on your rights;
  • to complain about the processing of your data to the Information Commissioner’s Office (ICO), although the ICO recommends that you first try and resolve the complaint with us.

Please note that the above rights are not absolute, and we may be entitled to refuse your requests where exceptions apply.

If you wish to exercise any of the rights set out above, please contact us using the details above.